A Grand honour for hotel

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A LANDMARK Hartlepool hotel has been voted one of the best in Britain by a leading hotel chain.

The Best Western Grand Hotel, in Swainson Street, has been granted an International Quality Award (IQA) for the second year running, putting it in seventh position in the league of 279 UK Best Western hotels.

The 50-bedroom hotel, which is owned by Sunderland-based Tavistock Leisure, impressed Best Western judges with its high standards of cleanliness and comfort in all its public areas and bedrooms, as well as with its use of branding and overall levels of guest satisfaction.

The hotel scored 977 points out of a possible 1,000 to earn its award following an annual inspection by the Best Western team.

Keith Donkin, director of Tavistock Leisure, said: “We are delighted to have been granted this award in recognition of the excellent level of quality we provide to our guests.

“The fact that this is the second successive year we have achieved an IQA proves that we don’t rest on our laurels and that we constantly look for areas in which we can build on our success.”

Best Western’s International Quality Award programme was developed to provide recognition for highly performing hotels, which although privately owned, trade under the Best Western banner.

Tavistock Leisure operates more than 10 bars, restaurants and hotels across the North- East.