Call centre’s massive growth

The Respondez call centre in Hartlepool
The Respondez call centre in Hartlepool

A call centre – which has taken on more than 100 extra staff in the last two years – is set for another jobs boost.

Fifteen more agency workers are set to join the team at Respondez in Brenda Road, Hartlepool, after it won another contract within the last week, BusinessMail can reveal.

It means the company can add to the existing 200-strong workforce.

Sales and marketing director Sue Marshall said this was no one-off success as the firm has clinched a clutch of orders from across the world in recent months.

Sue added: “We have increased, expanded and won new business. We have got exciting new contracts.

“It has been hard work but we have turned the corner.”

Respondez now has clients in areas such as financial services, automotive supply, school uniforms and the toy industry.

Sue put the Respondez success down to an order clinched more than a year ago which was big enough to “showcase Respondez” and allow it to secure other contracts.

“In the past 14 to 15 months, we have seen some really good growth and really good stability,” said Sue.

“We won a contract that gathered momentum. That gave us the capacity that we could showcase and we won business off the back of that.”

She said part of the success was down to the recession.

Respondez now has more interest from the USA where, in reaction to the worldwide economic dip, firms want to spread out their orders across the world instead of concentrating them in one place.

Respondez provides clients from across the world with a complete portfolio of services including customer service and technical support, warehouse services and a contact centre.

It is part of the Indian-owned corporate group Spanco Telesystems and Solutions.

Sue also revealed how Respondez had started to add a new service for clients. It works with the games industry and the gaming world often has links to Facebook sites as well as other social media.

Respondez is running those sites as well as forums including offering that for firms which do not yet have social media sites themselves.

The Hartlepool firm’s order book is so strong, that here is continuity even when contracts end as there are others already in place, said Sue.

“The services are becoming more complex and more interesting,” added Sue.