Hartlepool firm is voted the tops in the land for customer satisfaction

Mark and Georgia Hughes from Sedgefield Windows collect the award.
Mark and Georgia Hughes from Sedgefield Windows collect the award.

A Hartlepool firm has been crowned as national champions in its field for its outstanding customer satisfaction levels.

Sedgefield Windows won a prestigious national award from REHAU Ltd, the supplier of its PVC-U window and door systems.

We’re a family business that prides itself on always delivering the very best quality and service to our customers and it’s great to see that recognised by a huge international company like REHAU

Sedgefield Windows managing director Mark Hughes

The company, in York Road, was named as the Fabricator and Installer of the Year and it is the second year in a row that the firm has topped the rankings.

Managing director Mark Hughes said: “We’re a family business that prides itself on always delivering the very best quality and service to our customers and it’s great to see that recognised by a huge international company like REHAU.”

Sedgefield Windows got the highest average scores in customer satisfaction questionnaires.

The questionnaires were filled out by homeowners who have had windows, doors or conservatories fitted by the company over the last 12 months.

The award also features in the company’s currenty radio advertising which features Mark’s son Oliver and his little sister Ava boasting about the window company.

Mark received the Fabricator and Installer of the Award trophy from REHAU at the window industry’s specialist trade show in Telford.

Mark was visiting the show to keep up with the very latest new products and services.

The award is the latest in a series of successes for Sedgefield Windows.

Last year, the Hartlepool company also reached the finals in the Installer of the Year category at the national Glass and Glazing Awards.