Care home bosses have been told to carry out a host of improvements after a spot check by inspectors.
The Care and Quality Commission (CQC) made an unannounced visit to the Croft House Care Home in Carlyle Crescent, Shotton Colliery.
Bedrooms, communal areas and the kitchen lacked cleanliness and further work was needed to prevent infections spreading.
Mental capacity assessments were inconsistent and the care of residents needed to be improved.
The CQC found staff had not get adequate supervision via meetings, appraisals, training needs or given the chance to raise concerns, found failings in its record system and uncovered breaches of the Health and Social Care Act.
Positives included staff safely recruited to work with the vulnerable and audits to test the quality of service.
Residents said they enjoyed meals and they were happy and with their care, commenting on staff’s “kindness and support.”
The home’s director Martin Creegan said: “While we accept the report and take on the challenge of dealing with any issues highlighted we do not accept the interpretation of the report by the inspectorate.
“We regret that the report fails sufficiently to highlight the many good things that our well trained and highly regarded staff team carry out every day, in what is a very difficult environment.”
He added the company acknowledged some of the failings and has put an action plan in place.
The CQC has assessed South Highham and Wordsley House care homes in Hartlepool as good.