What to do if you've booked a holiday through Lowcosttravelgroup

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More than 100,000 holiday bookings are at risk after firm Lowcosttravelgroup went into administration.

The group today announced it has ceased trading, meaning holidaymakers across the country could face difficulties going on their holidays.

Read more : 110,000 holiday bookings at risk as low cost travel firm goes into administration
Here's what do do if you booked a holiday through the company:

Customers who have booked a Holiday combination (Flight plus Hotel)

If you are already on holiday you will be in possession of your flight tickets which remain valid.

You may be asked by the hotel suppliers, transfer suppliers and car parking suppliers (if you have booked these services) to pay them locally which you may have to pay & reclaim against

I.Your Travel Insurance provider (if you have travel Insurance)

II.Govern de les illes Balears (www.caib.es) who is the regulator of the Spanish Travel Agency.

III.Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

You should also register your claim at lowcosttravelspain@smith.williamson.co.uk

Customers who have booked Hotel Accommodation only

You may be asked by the hotel suppliers, transfer suppliers and car parking suppliers (if you have booked these services) to pay them locally which you may have to pay & reclaim against

I.Your Travel Insurance provider (if you have travel Insurance)

II.Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

You should also register your claim at lowcosttravelspain@smith.williamson.co.uk

Customers Due to Travel

Customers who have booked a Holiday combination (Flight plus Hotel)

If you have booked a combination flights and accommodation (+ other services, e.g. transfer, car-hire, etc) your contract for the flights will be direct with the airline and payment will have been made to them in most cases at time of booking. If you are in receipt of your flight ticket from the airline you will be able to check-in and travel as normal. If you have not received your flight confirmation details, you should contact the airline directly to determine the status of your flight reservation. If the airline informs you that your reservation is not confirmed then you will need to rebook your flights with another provider and make a claim using the options outlined below:

Your hotel reservation will not be valid so you will have to re-book your hotel accommodation and any other services that you may have reserved via Lowcostholidays.com (e.g. transfer, car-hire, airport parking etc) with another company. You can reclaim lost amounts against:

I. Your Travel Insurance provider (if you have travel Insurance)

II.Govern de les illes Balears (www.caib.es) who is the regulator of the Spanish Travel Agency.

III.Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

You should also register your claim at lowcosttravelspain@smith.williamson.co.uk

Customers who have booked a Holiday combination (Hotel Only)

Your reservation will be cancelled by the hotel supplier and you will need to rebook your accommodation.

You can submit your claim for the amounts paid to Lowcostholidays.com using any of the following options

I.Your Travel Insurance provider (if you have travel Insurance)

II.Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

You should also register your claim at lowcosttravelspain@smith.williamson.co.uk

Hoteling.com Customers

You may be asked by the hotel suppliers, transfer suppliers and car parking suppliers (if you have booked these services) to pay them locally which you may have to pay & reclaim against

I.Your Travel Insurance provider (if you have travel Insurance)

II.Your credit card provider for services not received.

It would be advisable for you to keep all receipts of expenses incurred in order to claim a refund or compensation.

You should also register your claim at lowcosttravelspain@smith.williamson.co.uk

More information is available at www.lowcostholidays.com