Complaints over postal service

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A COUNCILLOR has hit out over the delivery times for post to her home.

Hartlepool councillor Cath Hill, who is the town’s cabinet member for children’s services, said her post did not arrive until after 4pm on Tuesday and Wednesday last week.

She says the deliveries have since gone back to normal, arriving at around noon, but thinks the days of post being delivered before people leave for work on a morning are long gone.

Coun Hill, who lives in Allendale Street in Seaton Carew, said: “We have had to settle for the fact that post no longer gets delivered at seven or eight o’clock in the morning.

“But it should definitely not be arriving as late as 4pm.

“What if someone is waiting for something important?

“They will have to wait at home all day.”

The Royal Mail Group apologised to any customers who received their mail later than usual.

A spokeswoman said: “All mail is being delivered from Hartlepool delivery office on a daily basis and we apologise if any customers have received their mail later in the day than usual.”

But Coun Hill added: “I think post arriving at dinnertime is too late, never mind that late in the afternoon.

“A lot of people may need their post before they go to work on a morning, but that never happens anymore.

“Luckily it was only a couple of days when it was delivered that late and it has since gone back to normal.

“But it must have affected a lot of people.

“I just hope nobody was waiting around all day for something important.”

Any customer with a query about the service they receive from Royal Mail should contact Customer Services on 08457 740740.