CONCERNS have been raised about the heating levels in residents’ apartments at a retirement village.
Labour councillor Rob Cook and independent councillor Keith Fisher raised the concerns of residents of Hartfields Extra Care Village, at Bishop Cuthbert, at a meeting of Hartlepool Borough Council’s adult services committee.
They said the heating was a particular problem for those who feel the cold more in winter.
Hartfields say the system serves all homes, delivering temperatures up to 22C, which they say is “the norm” for similar developments but they have pledged to help those who need it higher to ensure they “achieve optimum heating performance” in their homes.
Jacquie Dale, director of housing and community services from Joseph Rowntree Housing Trust, which runs Hartfields, said: “The heating system at Hartfields serves all homes within the development and has been designed to offer economic delivery of heating; delivering temperatures of 22 degrees centigrade in extremely cold conditions, which is the norm for such developments.
“JRHT has recognised however that whilst this offers an economic solution for all, it does not always meet individual needs.
“JRHT has agreed with residents that where they have needs over and above these temperatures, we will make alterations to ensure they can receive enhanced heating levels.”