Councillors are urging with people to report crime - even if the police may not attend straightaway.
They said it was vital victims of crime and anti-social behaviour continue to report incidents so they can be logged.
It is the only way we are going to get more neighbourhood police services backCouncillor Ray Martin-Wells
Members of Hartlepool Borough Council’s Audit and Governance Committee said it was important as they will feed into Hartlepool’s statistics which will help Cleveland Police decide where to direct their limited neighbourhood policing resources.
Committee chairman Councillor Ray Martin-Wells said: “We need to tell all our residents they need to make a report even if a police officer isn’t going to attend.
“Police use statistics and if residents feel they are wasting their time reporting it, they are in fact wrong.
“It is the only way we are going to get more neighbourhood police services back if we can identify there are issues.”
Cleveland Police is currently reviewing neighbourhood policing following a cut in funding and demands from other areas, as previously reported by the Mail.
It includes the use of PCSOs and other community-based officers who deal with issues such as anti-social behaviour, criminal damage, and graffiti.
But the council is concerned at a rise in reported crime in Hartlepool. Figures showed it increased by 40 per cent between October and December in 2014 compared to the same period the previous year.
At a meeting this week, the committee agreed to investigate why there has been an increase and examine the work and allocation of PCSOs.
Councillor Jim Ainslie said: “We could have PCSOs in Hartlepool who could be moved to Middlesbrough or Redcar. We need to fight our own corner.”
Neighbourhood policing was one of Cleveland Police and Crime Commissioner Barry Coppinger’s top priorities.
Brian Walker, of Greatham Parish Council, said: “If people see a PCSO or officer in the street they will approach them so it’s important that presence in the community is there.”