Delight as centre wins a top award

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A HEALTH service for people battling with cancer has been hailed to win a top quality award.

The Health Improvement Service, Macmillan Cancer Information and Support Service, in Peterlee, has been awarded the prestigious Macmillan Quality Environment Mark (MQEM) in recognition the quality of the environment and services that staff provide to patients and their families.

The Macmillan Cancer Information and Support staff, volunteers and Macmillan officials unveiled the new environment award plaque at a celebratory event at the Peterlee Centre.

The MQEM award assesses the quality of the environment provided to service users, the comfort and ambience of the service, and the provision of confidential space conducive to open and supportive discussions.

External assessors DNV Healthcare UK were particularly impressed at the locally sourced artwork produced by a group of service users, and the extent to which the service seeks feedback from its service users and uses this to inform future developments and learning needs.

The service was also commended for the quality of training for staff and volunteers and the wide range of information available reflected the needs of local people.

The centre was first opened in 2005 and it has gone from strength to strength since then, say charity chiefs.

Claire Matthews, head of service, said it is excellent news that the service has been given the accolade and congratulated hardworking staff for their effort.

She said: “We are delighted to have received this commendation.”