Disabled woman’s war with council over ‘rubbish’ bin collections

Suzanne Potts next to her bin that has not been emptied

Suzanne Potts next to her bin that has not been emptied

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A COUNCIL has apologised to a disabled woman after binmen failed to take away her rubbish.

Suzanne Potts, 34, asked her partner Christopher Ainsley, 24, to put out her green wheelie bin out for her on Wednesday night last week ready for collection by Hartlepool Borough Council’s refuse team the following day.

Suzanne Potts next to her bin that has not been emptied

Suzanne Potts next to her bin that has not been emptied

But for some reason the bin was not emptied on the Thursday so she rang the council to report it.

Suzanne, who lives in Chepstow Walk, Throston, and suffers with spinal problems, was told that someone would come to empty the bin within 24 to 48 hours.

But when there had been no progress by Monday this week, she made another call to the local authority and was told that it would be emptied on Tuesday.

At tea-time on Tuesday, furious Suzanne checked her wheelie bin and it had still not been emptied.

So the mum-of-two decided to tell Mail readers about the “palaver”.

“It’s a load of rubbish,” she said. “I’m really fed-up, it’s scandalous.

“If they don’t come out and empty it then I’ve probably only got enough room to squeeze one more load of rubbish in.

“It’s terrible when they tell you they are going to do something and then they don’t.

“And when they not only let you down once, but a few times. It’s a disgrace.”

A spokesman for the council said: “We received a call reporting a missed collection on Thursday.

“Normal process would be to try complete a missed collection within two working days.

“On this occasion that has not happened and we are looking into why that is the case.

“We would apologise for any inconvenience this has caused and we will be arranging for the bin to be emptied.”