Getting patients’ views

NHS Tees staff and representatives of the Patients Association at the meeting
NHS Tees staff and representatives of the Patients Association at the meeting

HEALTH chiefs got together for a session aimed at improving services for patients.

NHS Tees welcomed the Patients Association to Teesside by hosting a showcase event in conjunction with North Tees and Hartlepool NHS Foundation Trust, South Tees Hospital NHS Foundation Trust, and Tees, Esk and Wear Valleys NHS Foundation Trust.

Recent initiatives that were showcased included recruiting nine volunteers specifically to visit, read to and support elderly patients without visitors by North Tees and Hartlepool NHS Foundation Trust.

An innovative new way of recording patients’ views is helping staff at Tees, Esk and Wear Valleys NHS Foundation Trust find out what people think of their mental health services.

Katherine Murphy, chief executive of The Patients Association, said: “It was a pleasure to be able to see the work that the trust is doing to listen to patients and ensure that the care they provide meets their needs and requirements.

“Our campaign is calling for all hospital trusts to focus on delivering key fundamentals of care in hospital.

“It is clear, following our visit, that this trust is committed to working with patients, carers and relatives to drive up standards of care.”

Bev Reilly, associate director/board nurse patient safety, quality improvement and safeguarding for NHS Tees, said: “The day was a resounding success in demonstrating how we capture the voice of patients and carers and make changes where possible.”