A council care service has been ordered to improve after an inspection by a national watchdog.
Hartlepool Borough Council’s Direct Care and Support Services were rated as Requires Improvement by the Care Quality Commission (CQC).
Whilst the overall rating is somewhat disheartening, it’s important to point out some good practice was identified within all five domains of the inspection reportNeil Harrison, Hartlepool Borough Council
Regulators highlighted concerns around record keeping for medicines and staff training shortfalls.
Council chiefs say steps have been taken to address the issues and have produced an action plan.
Neil Harrison, the council’s head of service (child and adult services) said: “Whilst the overall rating is somewhat disheartening, it’s important to point out some good practice was identified within all five domains of the inspection report.”
The service, based at the Centre for Independent Living in Havelock Street, provides short term domiciliary care, such as when people are recently discharged from hospital, responding to telecare alarms and emergency respite care for carers.
There were 29 people were receiving personal care and reablement support at the time of the inspection in February.
Inspectors found the registered provider did not always have accurate records to prove medicines were being safely administered.
They also found staff had not received up to date training in a number of key areas, some had not received regular supervisions and observations of care did not take place regularly.
Examples of god practice found were the service was responsive, people’s needs were assessed before care was provided, detailed and person specific care plans were developed, and people and their relatives spoke positively about care staff.
Councillor Sylvia Tempest said: “I was really shocked when I read the report. As an advocate of in-house services I hope we can get our house in order and make sure we can provide an effective service.”
Coun Lesley Hamilton added: “I hope they don’t feel too disheartened because they do great work.”