A HEALTH team from Hartlepool has been lavished with praise after giving top-class care.
The elective care unit at the University Hospital of Hartlepool has been applauded for helping patients by putting their mind at ease before and after having surgery.
“It’s very much a team effort here. Every single person in the unit has a part of play in making the experience as good as it can possibly be for the patient. That’s what we’re all about. “Linda Wildberg, ward manager
One patient was so impressed with the service, she returned for more, just six years after undergoing knee replacement treatment in the same unit within the North Tees and Hartlepool NHS Foundation Trust.
Sheila Wright, 73, knew the team in the dedicated surgical and orthopaedic unit would take good care of her.
“You really get the care here,” said Sheila. “The whole process is excellent from the pre-operative care and assessment right through to the aftercare. And when you’re in hospital the whole team is absolutely great.
“Everyone in the nursing, medical, therapy and support team is cheerful and they have you laughing, which is what you need.”
Everything Sheila needed was put in place at home before she came into hospital by the trust’s occupational therapy and Homeward teams who also support patients when they leave hospital.
Sheila had a spinal anaesthetic and she listened to her favourite band music on her MP3 player throughout the procedure, which was performed by consultant orthopaedic surgeon Mr Nick Cooke.
Ward manager Linda Wildberg, who is in charge of the elective care unit at the University Hospital of Hartlepool, said: “We look after patients who are otherwise quite fit and well and whose surgery is low risk.
“Unlike years ago, when people used to spend a lot of time in bed, we now know that getting people up and about and back to normal as quickly as possible is the best care for joint replacement.”
Linda added: “It’s very much a team effort here. Every single person in the unit has a part of play in making the experience as good as it can possibly be for the patient.
“That’s what we’re all about. Word gets around about the type of care people can expect when they come to Hartlepool.
“We have people choosing to come here from far and wide.”
When asked what she would say to people from Stockton and other areas if they are offered an operation in Hartlepool, Sheila said: “You can’t beat the team at the University Hospital of Hartlepool.
“They bend over backwards and a bit more for patients.
“The food is lovely as well. I had a roast dinner on Sunday; it was delicious.”