Health bosses defend One Life Hartlepool service

Michelle Plant.

Michelle Plant.

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HEALTH bosses have responded to the complaints and once again moved to explain the out-of-hours emergency care service in Hartlepool.

The NHS Hartlepool and Stockton-on-Tees Clinical Commissioning Group and the North Tees and Hartlepool NHS Foundation Trust both responded to Ms Plant’s complaints.

A spokeswoman for NHS Hartlepool and Stockton-on-Tees Clinical Commissioning Group said: “The GP out of hours service is available to patients 6.30pm–8am Monday to Thursday, and from 6.30pm Friday to 8am Monday, including bank holidays.

“This service is only accessible to patients by appointment only, should a patient need access to a GP when their practice is not open they should call 111. The 111 service will then direct the patient to the most appropriate service that will meet their medical need.”

A spokeswoman for North Tees and Hartlepool NHS Foundation Trust added: “We’re pleased Ms Plant has made a good recovery after her attendance to the accident and emergency department at the University Hospital of North Tees.

“We see people in accident and emergency at all times during the day and night and they can go home once the necessary tests and observations have been carried out and they are well enough.

“It is normal procedure for patients discharged from A&E to arrange their own transport although, if required, the staff will assist in ensuring transport is arranged particularly at night to ensure patients get home safely.”