Health watchdog happy with home care improvements in Hartlepool

Hartlepool Civic Centre.
Hartlepool Civic Centre.

A HEALTH watchdog says it is pleased that a series of recommendations to ensure a high standard of home care have been taken on board.

Healthwatch Hartlepool made a number of recommendations to Hartlepool Borough Council after an investigation into domiciliary care.

Stephen Thomas  Labour

Stephen Thomas Labour

It arose out of issues raised by users of domiciliary care services and members of their family of three town providers.

They included people not receiving the full amount of time they should have been getting and the large number of different carers people saw.

A progress report on action was put together by the council and presented to Healthwatch members at an Adult Services Committee meeting.

Healthwatch recommended that service users’ time allocations should be regularly checked to make sure they were receiving the full amount.

Pleased the local authority has taken on board the vast majority of recommendations

Coun Stephen Thomas – Healthwatch Hartlepool

The council said their contract arrangements expected users to get the full allocation and arrival and departure times were kept and could be signed by the clients.

The report stated: “Discussions with social work locality managers indicate that timeliness of care delivery is not generally being flagged as being an issue.

“Both social care locality teams have problem solving mechanisms where they are in regular discussion with the care providers and resolve issues where needed.”

Healthwatch also recommended good communication systems to ensure good continuity of care.

The council said there is no standard measure of what are appropriate numbers of workers for a person’s care.

But they added all care providers give clients a rota in advance so they know who they will see and when.

Coun Stephen Thomas, above, who is on Healthwatch Hartlepool, said: “I’m very pleased to see the local authority has taken on board the vast majority of the recommendations and are continuing to look into ways to implement the full package.”