High standard of care praised

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HOSPITAL chiefs are delighted at passing a surprise inspection from health regulators.

The Care Quality Commission found the North Tees and Hartlepool NHS Foundation Trust had met the highest standards of care.

The independent health regulator’s unannounced inspection focused on issues such as whether patients received the correct standard of respect and care.

Assessors spent time with staff and patients at the university hospitals of North Tees and Hartlepool during their two-day inspection.

They visited several clinical areas including children’s health, maternity care and women’s health.

Sue Smith, director of nursing, patient safety and quality, said: “We are delighted to be rated as compliant in the essential standards.

“My senior nursing team make regular visits, both announced and unannounced, to our wards and I believe this makes our ward staff feel supported in their work to provide the highest standards of care.

“Although we don’t get it right every single time, it is thanks to the hard work and dedication of our staff that we are able to achieve our high quality of service and we welcome reports like this because they let us all know that we are getting it right.

“Myself and the director responsible for catering also regularly walk around together to ask patients about the quality of their meals and their overall experience of their care.

“The real thanks for this positive outcome goes to our patients and staff for ensuring that we constantly understand how we are doing and what we can do to further improve.”