Patients urged to take online friends and family test

Calling for help are Darryn Hill, Charlotte Pett, and Jim Woods.
Calling for help are Darryn Hill, Charlotte Pett, and Jim Woods.

HEALTH officials are hoping to keep it in the family when it comes to hospital care.

Patients who are treated at North Tees and Hartlepool NHS Foundation Trust can now complete a friends and family test online.

We review all the feedback and work with the senior clinical matrons to make sure the staff receive positive comments and also to identify any areas for improvement.

Barbara Carr

The national test which was first introduced in 2013, asks patients the simple question, “how likely are you to recommend our ward or A&E department to friends and family if they needed similar care or treatment?”

Patients were previously only able to complete the questionnaire on a paper form before they left hospital. Now, they can also use the online form on the trust’s website www.nth.nhs.uk.

The answers to choose from range from extremely likely to extremely unlikely.

Barbara Carr, assistant director of nursing, quality and patient and public engagement said: “Patients will still be able to complete the paper questionnaire, but this new form is just another way for them to give us their feedback at their convenience, either on a computer, tablet or mobile phone.

“We review all the feedback and work with the senior clinical matrons to make sure the staff receive positive comments and also to identify any areas for improvement.

“Results are published on the NHS Choices website to give people an idea of the quality of care that other patients have received at their local hospitals.”

The feedback can help to bring about improvements.