Praise for health staff

Mary, with health care assistant Ian Hewitson and emergency nurse practitioner Janice Phillips
Mary, with health care assistant Ian Hewitson and emergency nurse practitioner Janice Phillips

A great-grandmother has praised health professionals at One Life Hartlepool’s minor injuries unit.

Seventy-nine year old Mary Huntley, from the Owton Manor area of town, tripped as she was going into her house and injured her shoulder.

Her daughter knew exactly what to do, and took her mum to the minor injuries unit, run by North Tees and Hartlepool NHS Foundation Trust.

Mum of four Mary said: “I have never had to come to the minor injuries unit before, but from seeing the people on reception and being treated by the healthcare staff, I was very impressed. I was looked after well.”

Mary was assessed by a nurse and given painkillers, before she had an X-ray, which showed she had a pulled shoulder, so she had her arm put in a broad arm sling.

“A follow-up appointment was made for her at the fracture clinic at the University Hospital of Hartlepool for the next day and she was referred to an occupational therapist to make sure she could manage at home.

She added: “From arriving, to having my treatment I was in and out within the hour. It is fantastic. Nothing was too much trouble for the staff.

“They looked after me very well and made all of my appointments for me very quickly. The staff were helpful, friendly, caring and they have a sense of humour.”

In the last year, the unit has treated 19,600 patients, which is 2,000 more than planned.

Emergency nurse practitioner Janice Phillips (pictured), said: “I am really pleased that Mary was happy with her care.

“We have a great team here who are dedicated to providing the best service we can to the people of Hartlepool.”

Clinical director for accident and emergency Andy Simpson said: “As clinical director of the service and as a resident of Hartlepool I am very proud of this service and our staff who provide it.

“The team of staff who work at the minor injuries unit are here to take care of people, like Mary who haven’t been seriously injured and are walking wounded, with injuries such as sprains and cuts.

“A team of highly skilled nurse practitioners, who work between the unit and the accident and emergency department at the University Hospital of North Tees, are supported by medical staff, 24 hours a day, 365 days a week.

“The minor injuries unit has an x-ray machine and the facilities to stitch and apply dressings to wounds and a plaster room where we can treat straightforward breaks.

“Anyone who is seriously ill or injured should call 999 and the ambulance service will decide the best place to go.”