Hospital staff are winning top marks for the way they deal with everything from cleanliness to giving a great first impression.
And to thank them for achieving a 100 per cent mark by a standards panel, wards and departments are being thanked with a fruit basket and a certificate.
It is vital that we are always looking to gather feedback from patients and staff so that we can learn what we are doing right and also where improvements can be made.Deputy director of nursing Julie Lane
Every month a panel of staff and patients rates each area at North Tees and Hartlepool NHS Foundation Trust.
The Staff and Patient Experience and Quality Standards panel (SPEQS) inspections look at issues including cleanliness of equipment, compliance with the ‘bare below the elbows’ rule and first impressions of the environment.
Deputy director of nursing Julie Lane is pictured in the acute cardiology section of the University Hospital of North Tees with governor Maureen Rogers, with nurse practitioner Theresa O’Henly and healthcare assistant Emma Connell.
Julie said: “I would like to congratulate all of the wards who were scored 100 per cent by the SPEQS panel.”
She said it was vital to gather feedback from patients and staff to learn what was being done well and where improvements can be made.
“We are now carrying out SPEQS visits in the afternoons as well as the morning so we can talk to relatives and carers during visiting time.”
She hailed the monthly visits as “incredibly valuable.”