Inspectors praise Hartlepool care home for its ‘kindness and compassion’

The Lord Lieutenant of County Durham Sue Snowdon cuts the ribbon  with, Hartlepool Mayor Mary Fleet, resident Ormonde Jacques and home manager Andrea Atkinson at Gretton Court Nursing Home.
Picture by Jane Coltman
The Lord Lieutenant of County Durham Sue Snowdon cuts the ribbon with, Hartlepool Mayor Mary Fleet, resident Ormonde Jacques and home manager Andrea Atkinson at Gretton Court Nursing Home. Picture by Jane Coltman

A Hartlepool care home has been praised following an inspection by a national health watchdog.

Gretton Court, in Heather Grove, was inspected by the Care Quality Commission over two days in June and was rated Good in all areas.

Staff were praised for the kindness and compassion they show to residents and their excellent rapport and desire to involve relatives in residents’ care.

The home, which is run by the Hospital of God at Greatham, is home to 37 people including those with dementia.

It was rated Good overall in all the areas for effectiveness, leadership, safety, responsiveness and being caring.

In its report, the CQC stated: “There was a definite team spirit and staff worked together to provide good quality care for people.

“There were a range of quality assurance processes in place to assess, monitor and improve the quality of the service, including audits completed by the registered manager, the care services manager and the board of trustees.”

Inspectors spoke to numerous staff and relatives. One relative said: “My family member is very safe, you can’t fault the care here, people are well looked after.”

Another added: “I’m very happy, I couldn’t fault this place at all. It’s not just the care there’s a relaxed atmosphere and the care is second to none.”

The report also commended staff on their activities programme.

Residents enjoy garden bowls and golf in addition to indoor activities such as pool, games and arts and crafts.

Music also plays an important part in the home with regular visits from a harpist, accordionist and jazz musicians.

And home manager Andrea Atkinson and her team have recently introduced a wedding project to stimulate residents’ memories.

Family and friends have been invited to bring pictures of their loved one’s wedding day and a display has been created together with pictures of famous, royal and staff weddings and Andrea’s own wedding dress..

Andrea said: “We are always looking for new ways to stimulate our residents.

“Significant events such as a wedding stay in a person’s long term memory and displaying old photographs can help to recall this.”

Inspectors found staffing levels met people’s needs including on a one to one basis offering support and companionship.

Training was delivered to ensure staff had the skills they needed to meet people’s needs and support them appropriately.