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Should rail fares be made simpler to avoid passengers missing out on cheap tickets?

Train passengers are missing out on the best deals on fares because of poor advice from station staff and the national rail inquiry service, according to Which? magazine. Undercover Which? researchers asked rail staff for advice on the cheapest fare for 150 train journeys. Which? said that 59 per cent of station ticket clerks and 43 per cent of operators on the National Rail Inquiries’ line failed to advise passengers about cheaper options available.