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Should staff at the One Life centre be given extra training to improve the level of service offered?

STAFF at Hartlepool’s new urgent care centre are to be given extra training to make sure patients are directed to the right place.

Reception staff at the One Life Hartlepool centre, in the town’s Park Road, will receive one day of training next month to improve the overall level of service for the public.

The Hartlepool Mail has carried several stories since the £20m centre opened earlier this year, featuring disgruntled patients who had either been directed elsewhere only to be later told to return.

Others were not happy with the treatment they were given once they were in the building.

Today, we ask, should staff at the One Life centre be given extra training to improve the level of service offered?