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Award shows how much they care

Charlotte Grange staff (left to right) Lisa Brand, Diane Wood and Tracy Sutheran with their award

Charlotte Grange staff (left to right) Lisa Brand, Diane Wood and Tracy Sutheran with their award

CARE home staff are feeling overjoyed after being named as the best in the region for their end-of-life care.

Charlotte Grange Residential Care Home, in Flaxton Street, Hartlepool, were chosen from 500 other North-East homes to win the Putting People First category in the Great North East Care Awards.

Now they are in the running for the title in the Great British Care Awards, to be held at London’s Grosvenor Hotel, in April.

The home’s service manager Margaret Spence said: “We are over the moon.

“The staff are not blasé about it – this is just what they do in their daily work life.

“It’s about how we make families feel when they are going through a harrowing time and thinking about what’s most important for you and your family.”

The home was nominated for the award by Macmillan Nurse Sue Burke. Staff were interviewed at Newcastle’s Hilton Hotel before being whittled down from the 500 regional entries.

The home, which has 46 residents, works to the Gold Standard Framework (GSF) for end-of-life care to ensure residents’ final days are as comfortable as they can be.

Margaret said: “This is their home and we have the privilege to work in this environment with them. It’s about the support we give to them and to each other.

“We know we do a fantastic job, but to be recognised is just an incredible achievement.”

She added that it was a real team effort involving all staff.

Staff will be interviewed in London, in March, before the final in the capital in April.

 

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