A REVIEW into how a care home operates has raised serious concerns about the welfare of residents.
The Care Quality Commission (CQC) is taking action to protect people living at the Ascot Nursing Home, in Hutton Avenue, Hartlepool.
Hartlepool Borough Council and Hartlepool & Stockton-on-Tees Clinical Commissioning Group (CCG) are also working with the home and the CQC to ensure people are not at risk of harm.
Three formal warnings have been issued and new admissions suspended after a CQC inspection in November found that proprietor Ariyanayagam Uruthiraneson was failing to meet all seven national standards reviewed.
But Mr Uruthiraneson today insisted the problems had been a “blip” and an action plan was in place to rectify them.
Inspectors uncovered several concerns, including that the planning and delivery of care did not always meet individual needs and proper steps weren’t taken to ensure their safety and welfare.
Appropriate systems were not in place to assess and monitor the quality of service, or to identify risks relating to the health, welfare and safety of its 26 residents.
Residents were not being given chance to offer feedback, where incidents occurred these were recorded, but there was no evidence of any learning from these incidents or actions to prevent reoccurrence.
Care plans lacked detail, contained contradictory information and did not always accurately reflect people’s needs.
Personal care records were not always stored securely, and staff recruitment records could not be found when requested.
CQC regional director Malcolm Bower-Brown described the failings as “unacceptable” and added: “We have told the provider very clearly where improvements must be made.
“We have recently returned to the home to check on progress and will inspect again in the near future. If we find the home has not made the required improvements we will consider the need for further regulatory action.”
Mr Uruthiraneson, who has owned the home for almost six years, said: “This was a temporary problem, we had a re-assessment last week and the inspector was very happy with our progress.
“I had concerns about the previous management and have since changed the manager and these people came to inspect during our revamp.
“We are heading in the right direction now and I think possibly by the end of the month the home will be as it was before, it was a temporary set-back and there is no major concern whatsoever.
A council spokesman said the council, CQC, CCG and the home agreed to suspend new admissions pending the outcome of audits and further investigations after audits identified “shortfalls”.
The spokesman said home bosses have shown a commitment to address the shortfalls within identified timescales.
Residents and their families have been invited to attend meetings with the four organisations.