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Care homes’ joy at national survey

(left to right) Michelle Hogarth (fieldview care home manager) and Maxine Lee (yohden care complex manager) celebrate their news.

(left to right) Michelle Hogarth (fieldview care home manager) and Maxine Lee (yohden care complex manager) celebrate their news.

STAFF and residents at two care homes are celebrating after scoring high in a national satisfaction survey.

The Field View Care Home and Yoden Care Complex, both in Hesleden Road, Blackhall, and part of Countrywide Care Homes, took part in Your Care Rating, the country’s largest and most authoritative survey of care home residents.

The survey sees residents anonymously rate the services, facilities and staff and both homes came out strongly.

Yohden had an overall performance rating (OPR) of 918 out of 1,000 and Field View scored 876.

The survey is designed to give residents a voice, putting their care at the heart of understanding more about how well care homes perform.

More than 2,000 residents in 1,055 care homes across the UK took part, giving feedback on categories including staff and care, home comforts, choice and having a say and quality of life.

Yohden scored 951 out of 1,000 for quality of life and 942 for staff and care.

Field View achieved 920 for quality of life and 890 for home comforts.

Maxine Lee, care home manager at Yohden, said: “Our hard work has paid off – the survey speaks volumes as to what the clients themselves feel.”

Michelle Howarth, care home manager at Field View, said: “We are over the moon and ecstatic about the results. We have no say in this, it comes from the families and clients.”

The survey was compiled by leading research company Ipsos MORI with input from the care home operators taking part, plus the National Care Forum (NCF) and the English Community Care Association (ECCA).

 

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