HUNDREDS of call centre staff in Peterlee have been told their jobs are safe - but around half of the work force will be moved as part of a company restructure.
More details have now emerged after news broke yesterday of npower cutting back operations in the UK.
Around 1,250 npower employees in Peterlee, divided between the Tyne House, Tees House and Wear House offices, have been told their jobs are safe this morning but around 630 of those workers will now be moved to the company’s NorthEast headquarters at Rainton Bridge Industrial Park, Houghton-le-Spring.
The power company has also confirmed some of its work will be outsourced to Capita and administration roles will be outsourced to India.
Around 110 of the employees in the Peterlee offices are now expected to be transferred to Capita.
The Tyne House office, in Peterlee, will be unaffected but Tees House will close and the ownership of Wear House is facing a proposed transfer to Capita.
Gareth Pickles, npower’s customer service director, said: “Today’s announcement would mean a lot of changes but our commitment to the North-East remains very strong.
“There’ll still be around 3,500 people in the region helping npower customers every day.
“As a business, we’re operating in extremely tough times and we’ve had to look at what’s right for the long term future of the company.
“We also have to keep our costs as low as possible when our customers are seeing bills going up due to a range of external factors.”