Quality mark for group

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A HOUSING body has won national acclaim by winning a prestigious award.

Housing Hartlepool has been awarded a quality standard from the National Tenant Participation Advisory Service (TPAS) Landlord Accreditation for excellence in resident involvement.

Gillian McLaren, northern consultancy manager for TPAS, said: “Overall, the scrutiny panel wanted to congratulate Housing Hartlepool staff, tenants and residents for showing that true partnership working leads to excellent outcomes for both the organisation and the communities in which they work.”

Gillian also thanked the staff and residents who had taken part in the rigorous and robust assessment.

She said: “I have been extremely impressed with how residents are involved with Housing Hartlepool and how they challenge the organisation to ensure that services were the best they could be.”

She praised the company’s Housing Academy, which provides training to residents on all aspects of housing and invited the company to showcase the academy at the TPAS annual conference later in the year.

The award was received by chairman of Housing Hartlepool Peter Olsen, resident participation manager Mick Thompson and deputy chairman of Housing Hartlepool’s tenant consultation panel Ann Carter.

A delighted Ann said: “I am extremely proud that Housing Hartlepool has been given this award and I would like to thank the staff and members of the tenants panel who have worked so hard to reach this standard.”

Cath Purdy, chief executive of Vela Group, of which Housing Hartlepool is part, said: “The TPAS award endorses our ambition to be recognised as leaders in the field of resident involvement.

“Residents, their welfare, their communities, their neighbourhoods and the quality of homes lie at the heart of everything Housing Hartlepool does.”

“It is important for our residents, staff and partnership agencies to know that Housing Hartlepool has been officially recognised for having meaningful processes and procedures that take residents’ opinions and needs into account as we shape our future programmes and plans. We will continue to build on what we have already achieved.”