Sunderland passenger given £6,800 invoice after Newcastle flight had to be diverted because of abuse

Newcastle International Airport.
Newcastle International Airport.

A female passenger from Sunderland has been hit with an invoice of almost £7,000 after a New Year’s Day flight she was on was forced to be diverted because of her aggressive behaviour.

Airline Jet2.com diverted flight LS518, which was en route from Tenerife to Newcastle, to Shannon Airport in the West of Ireland on Friday evening after the passenger was verbally abusive to its crew and became more disruptive as the flight progressed.

Passengers were inconvenienced on New Year’s Day because this woman’s unacceptable behaviour towards our crew caused a substantial delay.

Phil Ward of Jet2.com

To protect the safety of everyone onboard the 42-year-old was offloaded and handed over to the police.

Passengers continued to Newcastle following a two-hour delay.

In addition to the £6,800 invoice, the woman has also been given a lifetime ban by Jet2.com and the airline is assisting the Irish police authorities by providing all necessary crew reports in order for the police file to be submitted with the department of prosecutions.

Phil Ward, managing director of Jet2.com, said: “The safety and welfare of our customers and staff is always our number one priority.

“With our ‘Onboard Together’ initiative we openly vowed to take every possible action to stamp out antisocial behaviour on our flights and that is exactly what we are doing.

“Passengers were inconvenienced on New Year’s Day because this woman’s unacceptable behaviour towards our crew caused a substantial delay.

“We will therefore be pursuing the bill for the cost and we will do everything we can to assist the Irish authorities in working towards a potential prosecution.”