“WORKING as a primary healthcare service, I see the service that we provide and how we perceive it as being key to my role and my job.
“It is something I am very proud of.”
They are the comments from Ross Hutcheson who said his aim, which he also tried to instil into the team at Specsavers, was “to provide the best service for the community”.
He said the award “proves that if we work hard, that work will be recognised”.
The customers clearly do take notice of the work done by the team at Specsavers, in the Middleton Grange Shopping Centre. One nominated Ross for an award and said: “My sight has deteriorated a lot in the last six years. I was told two years ago that nothing could be done.
“Last October, I saw Ross. Immediately, I felt relaxed and at ease.
“He was very caring and understanding and obviously wanted to help me.
“He willingly gave time, talking to me. This does not happen very often. He advised me to go to Sunderland Eye Infirmary.”
Later, the client added: “I wish all opticians were like him. He is very dedicated and caring who only wants to help the patients as best he can.”