BEST OF HEALTH AWARDS: Patients in the best of hands

The Physio team at the University Hospital of Hartlepool.
The Physio team at the University Hospital of Hartlepool.

GOING the extra mile and acting with an impressive thoroughness.

They’re two of the many attributes shown by the team in the physiotherapy department at the University Hospital of Hartlepool, according to one member of the public who was full of praise.

One patient nominated the physiotherapy department for team of the year and singled out senior physiotherpaist Chetan Gulati for particular plaudits.

They said: “Chetan has always gone that extra mile in his work regarding the service he has given me as a patient,

“I have seen him on several occasions now with several different conditions and he has always been extremely thorough and professional in his approach to the work. He takes the time to explain what is wrong and then discuses treatment plans and also arranges further investigations when they are required.

“Chetan inspires confidence in his patients this is though his thoroughness of knowledge and attention to detail and I feel he deserves recognition for this.”

But Chetan, whose specialist areas are back and acute problems, modestly said; “It is an honour. It feels good when someone appreciates the service but it is a team effort and we could not do this on our own.”

Also part of the team is clinical team lead Fiona Hardie who said: “It is nice to be recognised. There are a lot of very dedicated people here who work really hard at what they do.”

She said patients who receive hospital treatment often spend most of their time in a physiotherapy section. “We spend a lot of time with a patient and it is 30 to 45 minutes where they get to offload to us. We take a lot of information and we process it.”

The physiotherapy department takes referral from areas including health care specialists, GPs or consultants. Eighteen people a day will pass through the doors of the clinic an the caseload includes people with chronic pain and surgical pain.

Patients are from an area including all of the North Tees and Hartlepool NHS Foundation Trust bounderies as well as satellite posts in Billingham, Thornaby, Yarm and Eaglescliffe.

The team has around 30 staff.

It could not be easier for people to nominate their favourites from all sections of the health system.

Fill in the form {http://nepress.co.uk/HMJJ/healthcareawards/2013/form.asp |HERE}

Entries will be taken in the following categories:

GP of the Year;

GP Practice of the Year;

Dentist of the Year;

Nurse of the Year;

Team of the Year;

Optometrist of the Year;

Pharmacist of the Year;

Carer of the Year;

Midwife of the Year;

Receptionist of the Year;

Long Term Achievement;

Health Care Apprentice/Student.

Judges want evidence of how nominated teams and individuals have consistently delivered high quality patient-centred services or examples of demonstrating an excellent attitude towards patients in the Hartlepool area.

The nomination forms are also available in reception areas, waiting rooms and other general areas.

Send your completed forms to Lynn Wild, Echo House, Sunderland, SR4 9ER. The deadline for entries is Monday, May 6. Nominations can be made by members of the public or colleagues.