Bus firm gives passengers a good start to the day

Workers from Stagecoach handed out breakfast bars to passengers at last year's event.
Workers from Stagecoach handed out breakfast bars to passengers at last year's event.

Bus company employees will be giving passengers the perfect start to the day as part of a national campaign.

Stagecoach North East employees in Hartlepool are taking part in this year’s National Customer Service Week this week.

Activities taking place throughout the week Hartlepool include a breakfast event where staff will hand out breakfast items to commuters on their way to work around the York Road and Victoria Road areas tomorrow and Friday from 8am onwards.

Customers are also being asked to nominate their Customer Service Stars from among the drivers and a staff company quiz is being held to test knowledge of the Stagecoach Group.

National Customer Service Week is run by the Institute of Customer Service and its aim is to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

The most recent National Bus Satisfaction Survey by consumer watchdog Transport Focus showed that, across the North East, 9 out of 10 bus passengers were satisfied or very satisfied with their service.

Stagecoach was one of the best rated bus companies in the country by people with disabilities.

Stagecoach North East managing director Phil Medlicott said: “Delivering good customer service is central to our business – our customers are at the heart of everything we do and it is absolutely essential that we provide a good, consistent service that is in line with what they, quite rightly, expect.

“Our team of employees has helped ensure we already offer high standards of customer service but we know we can get better.”