A BUSINESS park has joined forces with a specialist training company in its pursuit of customer service excellence.
Wynyard Park has launched a training scheme in partnership with Newcastle-based bltraining to develop its employees’ skills.
Claire Ibbotson, Wynyard Park’s facilities and estate manager, said: “First impressions always count, and we want to ensure that people receive a level of service and care that is second to none when they contact us.
“We also want to provide our regular customers, including tenant companies and their employees, with the same high-quality service day in-day out, and that is why we place great emphasis on attention to detail in everything that we do.
“We are delighted to be working with bltraining and their expertise in this field is proving invaluable.”
Wynyard Park which covers 700 acres, is home to around 65 companies with some 2,000 staff.
It has its own exclusive suite of function rooms, The Wynyard Rooms, and the popular in-house Java Cafe bistro is located within Wynyard Park House.
As part of the training initiative, 19 employees, including reception, security and catering staff, recently completed two half-day training workshops.
A mystery shopper-style investigation was also undertaken and this rated Wynyard Park as either excellent or very good in respect of the overall impression of the quality of service provided.
Gail Dalton-Ayres, a director with bltraining, said: “We are pleased to be working with Wynyard Park and the training package we have put together is part of a process that aims to promote continuous improvement.”