Dentists have lots to smile about

Pauline McCarthy, Sue Rochester and Helen Elliott with the Good Practice award
Pauline McCarthy, Sue Rochester and Helen Elliott with the Good Practice award

THE good news just keeps on coming for a Hartlepool dental practice which has received another honour.

The Elliott McCarthy dental care firm, based in Throston, Hartlepool, been recognised by the British Dental Association (BDA) and joined its Good Practice Scheme.

This means that the practice meets nationally recognised standards in order to provide the best possible care for its patients.

For the last six months, the team at the Hartlepool practice has been working hard to comply with the 100 requirements of the scheme.

Practice manager Sue Rochester said: “It has been quite a lot of hard work but everyone has found it worthwhile and we feel that we have improved our service to patients.”

Helen Elliott, one of the principal partners, said: “We involve all our patients in their treatment right from the start. We discuss the options available and give them all the information they need to decide which is best for them.

“They then receive a written outline of the agreed treatment, how many appointments they need and what it will cost. We make sure that there are no surprises”.

Fellow principal partner Pauline McCarthy said: “Joining the BDA Good Practice Scheme is another feather in our cap and a great recognition of the efforts of the whole team.”

The practice was recently shortlisted in the Practice Design category at The Dental Awards 2012. Last summer, it was shortlisted in two categories in The Private Dentistry Awards 2011.

The Good Practice Scheme has requirements which include providing a consistently good quality of dental care, providing care that meets the needs of customers, looking after their health and safety, and making treatment as comfortable and convenient as possible.

It also promises to follow guidelines on infection control, check for mouth cancer, take part in continuing professional development, train all staff in practice-wide work systems and encourage feedback.