Care home which needed improvement bounces back

Croft House Care Home, Carlyle Crescent, Shotton Colliery
Croft House Care Home, Carlyle Crescent, Shotton Colliery

A County Durham care home has bounced back after a critical Care Quality Commission (CQC) report.

Bosses at Croft House Care Home in Carlyle Crescent, Shotton Colliery, are delighted with their latest report, which shows the home has now achieved an overall ‘good’ rating - something they are putting down to the efforts of their staff.

The home was subject to an unannounced spot check by inspectors at the home in June this year, who rated it on its level of care and gave it a ‘good’ rating in factors including safety, effectiveness, caring, as well as being responsive and well-lead.

This is a huge turnaround for the home, after bosses were told during its last CQC inspection a year ago to carry out a host of improvements.

The previous report stated that bedrooms, communal areas and the kitchen lacked cleanliness and further work was needed to prevent infections spreading.

The home was also said to have produced inconsistent mental capacity assessments and told that the care of residents needed to be improved.

Now, the 2016 report has found that the home, which provides residential and nursing care to 36 residents, was providing a good service.

The report said: “People were treated with respect. Staff understood how to provide care in a dignified manner and respected people’s right to privacy.

“Staff knew the care and support needs of people well and took an interest in people.

“Training records were up to date and staff received supervisions and appraisals, which meant that staff were properly supported to provide care to people who used the service.

“All the care records we looked at showed people’s needs were assessed. Care plans and risk assessments were in place when required and daily records were up to date.”

The home’s registered manager Karen Clarke, 52, from South Hylton, who has been at the home since October last year, said she was delighted with the tun around.

She said: “We thought last year’s report was harsh and were upset by the rating.

“But we have done really well in this year’s report and are really pleased with the new rating.

“I am putting it down to the hard work of the staff who have worked really hard and will continue to work hard to maintain this high standard.

“The staff know the residents well and because they know them well, they are able to support them and provide personal care.

“We have worked hard on maintaining quality overall and we work well together as a team.”