Dinsdale Lodge Care Home in Hartlepool has been placed into special measures after being rated inadequate by the Care Quality Commission (CQC).
The CQC has put operators Finchworth Limited into special measures to protect their users, after rating the service as inadequate after an inspection in April this year.
At the time of the inspection, there were 20 people living at the home, some of whom were living with dementia.
This inspection took place on April 12, 14 and 26 and May 10 and was unannounced.
Debbie Westhead, deputy chief inspector of Adult Social Care in the North, said: “People are entitled to services which provide safe, effective, compassionate and high quality care.
“We found the care provided at Dinsdale Lodge Care Home fell a very long way short what we expect services to provide.
“This is why we have intervened to keep people using this service safe.
“Our first instinct is to make sure the service improves, but we must take action to protect people when we are worried about their safety.”
“The service will be kept under review and, we will not hesitate to take enforcement action should the service deteriorate further.”
The report identified a number of other areas which the CQC found concerning, including: clinical staff and non-clinical staff had not received appropriate training to meet the needs of the people using the service; the CQC had found the registered manager had failed to make safeguarding referrals despite incidents falling within the threshold of safeguarding.
The CQC also found that risk assessments for the building were ineffective and did not identify risks or control measures to keep people safe and that care plans and risk assessments contained inaccurate information about people’s care needs.
Inspectors also said residents were not being supported to eat and drink safely and that people were left unattended for long periods, with no ability to summon assistance.
They also found choices of residents’ care weren’t respected.