Hartlepool hospice offers ‘outstanding’ care

The multi-disciplinary team at Hartlepool hospice.
The multi-disciplinary team at Hartlepool hospice.

The Care Quality Commission (CQC) has rated Hartlepool & District Hospice as good. It also recognised outstanding care is delivered by staff and volunteers.

A report told how “people received excellent care from kind, compassionate and caring staff who listen to them” and that “care was planned around what was important to each person”.

It also praised the way each person - including patients, families and carers - had a positive experience and feel well supported during their journey.

CQC officials witnessed “kindness and respect between staff and people and that people are treated with dignity and respect.”

A hospice spokesman said: “This is reflected in the Hospice vision which says that every person, to the last moment of their life, has the right to dignity, respect, support and care and the tremendous work that the staff and volunteers at the hospice provide.

“This amazing achievement would not be possible without the dedication of a committed team made up of cooks, nurses, domestic staff, administration staff, patient care volunteers, doctors and many more.

“The Inspectors spoke directly to patients and their families who made comments such as ‘I feel very special in here’, ‘the care is fantastic, second to none’, ‘home from home’ and ‘they do a marvellous job’. This is a huge credit to the hospice who will continue to ensure that outstanding care is delivered to all.”