Hartlepool ‘know your rights’ roadshow is a big success

CAB manager Joe Michna said the sessions have been a big success.
CAB manager Joe Michna said the sessions have been a big success.

A roadshow alerting residents to the changes in their consumer rights has been a huge success according to bosses.

The Consumer and Energy Advice Hartlepool Roadshow organised by Citizens’ Advice Hartlepool has attracted national attention this month with a visit from the organisation’s national body.

Citizens Advice Hartlepool held events throughout November at various locations in the town including Owton Manor Library, and the One Life Centre and bosses are pleased with the success.

Melanie McGinn, an officer from the Citizens Advice Bureau’s London headquarters came to Hartlepool and took part in the One Life Centre event.

The town’s bureau manager, Joe Michna, said: “Our roadshow has been a great success to date and the staff members who have organised it, Carol Dees and Sam Fletcher, have been delighted by the response they have received from local residents attending the events.

“The new Consumer Rights Act is a very significant new law and we are seeking to raise awareness and ensure that people know what their new rights are.”

The roadshow was organised to coincide with National Consumer Week, which ran from the November 2 to 6

The roadshow highlighted the new Consumer Rights Act 2015, which came into effect on the October 1 andstreamlined eight pieces of previous consumer law aiming to make it more ‘user friendly’.

The new laws include a 30 day-time period to return faulty goods and get a full refund and the right to demand that substandard services are redone.