Improving patient care with new initiative

FRIENDS AND FAMILY TEST: Assistant director of nursing, quality and patient and public engagement Barbara Carr and survey lead Charlotte Pett talk to patient Ronald Dignen
FRIENDS AND FAMILY TEST: Assistant director of nursing, quality and patient and public engagement Barbara Carr and survey lead Charlotte Pett talk to patient Ronald Dignen

Patients at North Tees and Hartlepool NHS Foundation Trust are being asked whether or not they would recommend the hospital to their friends and family as part of a new national initiative.

The Friends and Family Test asks patients “how likely are you to recommend our ward or accident and emergency department to friends and family if they need care or treatment?”

Patients are given answers to choose from, ranging from extremely likely to extremely unlikely, and are given the opportunity to explain their response.

Patient Ronald Dignen, from Hartlepool, praised staff on ward 28 at the University Hospital of North Tees. He said: “I couldn’t find a fault with any of the care I have received. Everyone has been fantastic.”

Barbara Carr, the trust’s assistant director of nursing, quality and patient and public engagement said: “This is a fantastic opportunity for us to find out what patients think of the care they receive. We review all the feedback and celebrate what we’re doing well and build on that or quickly identify any areas for improvement.

“Results will be published on the NHS Choices website to give patients an idea of the quality of care other patients have received at their local hospitals. It is another way for the trust to gain feedback from patients to make sure that we provide the best patient experience we possibly can.

“We already gather patient feedback in a number of other ways to help us continually improve our services, but the Friends and Family Test will help us to improve even further.”