Patients’ give Hartlepool and Stockton health trust 5 out of 10 in national survey

The University Hospital of Hartlepool
The University Hospital of Hartlepool

A HOSPITAL trust says it has made improvements after questions about patients’ experiences were raised in a national survey.

The North Tees and Hartlepool NHS Foundation Trust scored are rating of just 5.2 out of 10 for patients’ overall views and experiences in a survey by health and social care regulator the Care Quality Commission (CQC).

Several questions were asked before the average score was calculated.

The survey saw people give a rating of 1.5 out of 10 for being asked to give views about quality of care received in hospital and 2.3 for seeing, or being given, any information explaining how to complain to the hospital about care received.

But, patients also gave a 9 out of 10 rating for being treated with respect and dignity and 8 for overall view of inpatient services. The scores were then used to calculate an average.

Between September last year and January this year, 850 inpatients were surveyed.

Trust chiefs say measures have now been put in place to make improvements for patient feedback.

The score for overall views and experiences was in line with other trusts nationally, while scores in other areas was also similar to other trusts.

These include 8.8 for the emergency/accident & emergency department, 9.2 for the waiting list and planned admissions, 8.3 for waiting to get a bed on a ward, 8.2 for the hospital and ward, 8.8 for doctors, 8.3 for nurses, 7.6 for care and treatment, 8.4 for operations and procedures and 7.4 for leaving hospital.

A trust spokeswoman said: “It’s important for patients and the public to know how their local services are doing and it’s pleasing to note that have been scored about the same on this survey as we were on the last survey.

“We always take the opportunity to listen to the views expressed in surveys and learn from them so we can improve care and our services for future patients.

“Our score on giving patients the opportunity to talk about their experience and rate their care was low.

“However we have now put a number of things in place which are enabling our patients to tell us about the experience while under our care.”

The CQC said the survey, which gathered views of 62,400 people, shows that nationally, people are generally having a better experience in hospital than a year ago – but the quality of their stay can vary.

Around one in four nationally rated their overall experience in hospital as 10 out of 10.

Some 81 per cent of people felt they were always treated with dignity and respect, but 46 per cent felt they did not feel fully involved in decisions about their discharge from hospital.

Professor Sir Mike Richards, Chief Inspector of Hospitals, said: “I would like NHS trusts to reflect on their survey results to understand what their patients really think about the care and treatment they provide.”