Report tells Hartlepool care provider to improve

General view of Haven Home Care Ltd at 34 Town Wall on the Headland in Hartlepool.
General view of Haven Home Care Ltd at 34 Town Wall on the Headland in Hartlepool.

Healthcare watchdogs say improvements are needed at a Hartlepool care provider.

Inspectors from the Care Quality Commission visited Haven Home Care Ltd in Town Wall, Hartlepool, in May.

Medicine records were not always accurate

CQC Inspector

The firm provides home support services for people over the age of 65 with dementia, learning and physical disabilities and sensory impairments.

They visited again in June but, despite noting changes which had been made, still felt in three of the five areas of the business - safety, effectiveness and being well-led - more improvement was needed.

In a report, inspectors said “medicine records were not always accurate” while the registered provider “did not have effective checks” to identify gaps in medicine records. The home also did not have “a planned approach” to implementing the Mental Capacity Act.

However, the service was rated as good for being caring towards clients and being responsive to their needs.

The report stated: “People received their care and support from a consistent team of reliable care workers.

One person said staff were, “Absolutely reliable. If they say they are coming at 10 o’clock, then they are here at 10 o’clock.”

Debbie Westhead, CQC’s deputy chief inspector for adult social care in the North, said: “People are entitled to services which provide safe, effective, compassionate and high quality care.

“If that is what we find on inspection - we give the service a rating of Good, or Outstanding.

“If we find that a service requires improvement, we will expect them to provide us with a full plan setting out how they will address the issue. We will share our findings with local commissioners, and will return in due course to check that they have made the required improvements.

“Whenever we find a service to be ‘Inadequate’ we will consider taking further action on behalf of the people who use the service.”

No-one was available for comment at Haven Home Care Ltd.

Reports on the latest inspections are at