Pensioner’s bank card mishap

Margaret Wilson pictured opposite the Clarence Road Morrisons garage.
Margaret Wilson pictured opposite the Clarence Road Morrisons garage.

A PENSIONER has hit out at “uncaring” supermarket staff who did not help retrieve her bank card after it slipped down a petrol station drain.

Margaret Wilson said she was about to fill up at the Morrisons petrol station, in Clarence Road, Hartlepool, when she got out her purse and her Visa debit card slipped from her hand and into a drain.

Mrs Wilson, a widow, who lives off Hart Lane, in Hartlepool, said she went inside the petrol payment unit to tell staff what had happened but was told staff were not allowed to lift the drain.

She went home and cancelled her bank card.

The next day, she visited the store’s customer services department and says she was told the person she needed to speak to was in a meeting and no one has been in touch.

Mrs Wilson, who is mother to Mark, 33, and is a retired blood technician at the University Hospital of Hartlepool, said: “It’s just so annoying.

“No-one has got back to me. But they could have at least rang to say they are sorry about what’s happened.

“If it was a holding tank, maybe my card could have been washed out, but no one seems to be bothered. It could happen to other people.

“If there had been some fine mesh beneath the holes of the grate, maybe things like this could be prevented in future.

“What if a ring had gone down there?

“Where is the customer care?”

She added her mishap had caused her a great deal of inconvenience, including having to put off paying for work on her car.

A Morrisons spokesperson said: “We of course sympathise with Mrs Wilson. However the safety and security of customers and colleagues is paramount to us and for that reason grates at our petrol stations are only lifted by specially trained individuals.

“We are sorry that on this occasion Mrs Wilson felt that she did not receive the usual excellent level of customer service we pride ourselves in.”