Search is on for senior travellers to rate coach trips

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A national coach company is on the lookout for travel-loving senior citizens from across the region to rate its services.

National Express is aiming to appoint a number of senior ‘travel ambassadors’ to help review and feedback on services in return for free travel.

“Customer engagement is absolutely key to continually improving our services.”

Tom Stables, National Express UK Coach Managing Director

Ambassadors will be able to take a complimentary coach journey of their choice every month, following which they are invited to feed back their experiences using a simple form.

They will be able to comment on different aspects of their journey and National Express will use the information to refine its customer experience.

The company is aiming to have ambassadors from Sunderland, South Shields and Hartlepool, travelling during the summer so they can review some of the holiday destinations offered by National Express.

Previous National Express ambassadors Art and Anne Zarb from Oadby in Leicester, originally appointed in 2013, have once again been selected.

Art, 75, said: “We are delighted to be appointed as ambassadors again this year; it is such a fantastic thing to be able to travel around the country for free on very comfortable coaches and see all sorts of places. As ambassadors we’ve been sightseeing, we’ve gone to the beach, we’ve walked in the country – I’d thoroughly recommend it to anyone.”

National Express UK Coach Managing Director Tom Stables said: “Customer engagement is absolutely key to continually improving our services and we’re really excited to once again launch a search for senior ambassadors. Our senior travellers are highly-valued and discerning customers making them the perfect group to sample our services and give us their feedback. We’re really looking forward to hearing from older customers from Sunderland who would like to get involved.”

To apply to become a senior ambassador write to National Express, stating in no more than 150 words why you would make a great travel ambassador. Entrants must be aged sixty and over and willing to share their experiences.

Interested parties should apply to: David Wrottesley, Ambassador Competition, National Express House, Mill Lane, Birmingham, B6 5DD.

For information or to book visit the website ( or call the customer contact centre (08717 818181).