A YOUNG diabetic and asthma sufferer was refused treatment at a medical centre – just minutes before experts on an advice line ordered his family to take him back to see a doctor.
Little Logan Wallace was eventually rushed to the University Hospital of North Tees and kept in overnight within an hour of the emergency dash that was sparked when he started struggling for breath.
Logan, three, was rushed to One Life Hartlepool by his dad, Mark Sanderson, 41, in the early hours after the youngster started having breathing problems.
But Logan, who requires three insulin injections every day, was refused treatment at the Park Road facility because “he wasn’t suffering with a minor injury”.
Mark, a mechanical fitter, was left “gobsmacked” when he was told to go home and ring an out-of-hours service – which then advised him to take Logan back to One Life Hartlepool for treatment.
When they arrived at the centre for a second time, Logan was rushed to the University Hospital of North Tees and kept in overnight.
Today, Logan’s angry mum, Wendy, 35, branded One Life Hartlepool “a shambles”.
Bosses at NHS Hartlepool, which runs the centre, say they take all remarks on services seriously, while chiefs at Northern Doctors Urgent Care (NDUC), which is commissioned to operate out-of-hours services at the facility, said the care Logan received was “timely and appropriate”.
Wendy, a mum-of-four, who lives in Millpool Close, Hartlepool, fumed: “Logan’s temperature was up and he wasn’t well at all.
“When he’s like this it affects his asthma and diabetes, it could have been fatal.
“Mark took him to One Life Hartlepool and the doctors told him they could not treat him because it wasn’t a minor injury.”
Doctors at North Tees diagnosed Logan with croup and kept him in for around 12 hours on Tuesday while his symptoms eased.
Unemployed Wendy, who is also mum to Bradley, 17, Macauley, 11, and Jack, eight, added: “I thought this was meant to be a walk-in accident and emergency centre.
“If you can walk in through the day, what are you supposed to do on a night.
“I have nothing nice to say about the centre at all, it’s a shambles.”
The family was dealt another blow later that day when they went back to the centre to pick up their car from One Life Hartlepool only to find they had been given a parking ticket.
“That summed it all up,” added Wendy.
She said that Logan was ill again on Friday night and instead of taking him to One Life Hartlepool, she made an appointment at the Urgent Care Centre, in Peterlee.
She added: “He was bad again with his chest and I went to Peterlee because I didn’t want to go to our centre.”
A spokeswoman for NHS Hartlepool said staff are hoping to speak to the family about their concerns.
She could not comment about individual cases but added: “People with less serious accidents, injuries and illnesses can go to Urgent Care at the One Life Centre where reception staff will direct patients to either the minor injuries centre or the walk-in centre.
“If you phone your GP out of hours you will get through to the out-of-hours service which is based at One Life Hartlepool.
“We take any patient concern about the service they receive seriously and continue to work with providers of all services to make improvements and ensure that patients receive high quality care.
“Information from patients using services is vital for us to do this and we would encourage people to get in touch with us directly, to discuss their experience including any issues so that we can put them right.
“Patients can contact the PALS service on Freephone 0800 013 0500 or email email@example.com”
A spokeswoman for Northern Doctors Urgent Care (NDUC) added: “We have looked into this case and found that the care Logan received from us was timely and appropriate for his symptoms and we would like to offer Logan and his family our best wishes for a speedy recovery.
“We are contracted by the Primary Care Trust to offer out of hours GP led care through telephone triage and the service at One Life is on an appointments basis.
“This means if anyone feels they need to see a doctor during evenings and weekends they must ring 0300 1231851 in the first instance.
“A GP will determine the appropriate level of care for their symptoms.
“This could be telephone advice, a visit to their local NDUC urgent care centre or, where appropriate, a home visit.”