This 'linked-up' healthcare is working well for patients in Teesside
Teamwork between an NHS trust and a borough council is helping people to access the health care they need more easily.
North Tees and Hartlepool NHS Foundation Trust and Hartlepool Borough Council have teamed up to make access to health and social care for adults within the community a simpler process, to ensure patients reach the “right people, with the right skills, in the right place, at the right time”.
The Integrated Single Point of Access service aims to deliver care, support and rehabilitation, with a collection of partners, to the community in a simple, but effective manner.
Bob Warnock, senior clinical professional, said: “The team is made up of a nurse clinical triage, social care, occupational and physiotherapy.
“Our main focus is the four main avenues of intermediate care, crisis response, bed, and home-based intermediate care services, and reablement.
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"In addition to this work, all community-based nursing services are funneled through the ISPA team.
“The team has recently expanded to include mental health services, with plans to include voluntary services co-ordination over the coming months.”
In a bid to make the hospital and care processes for people in and around Hartlepool as seamless as possible, staff from both the Trust and the Council work together in the same place.
Each referral that comes into the ISPA is discussed to allow for an appropriate response.