University Hospital of Hartlepool's 'man behind the desk' earns Royal reward
A treasured hospital receptionist has received royal recognition for more than 35 years of dedicated service to the NHS.
Laurence Herdman, affectionally known as the “man behind the desk” at the University of Hartlepool was invited by The King to attend the King’s Garden Party at Edinburgh’s Holyrood Palace.
He was recognised for his outstanding contribution to the NHS and dedication to his patients and colleagues across the University Hospital of Hartlepool, University Hospital of North Tees and wider community.
Laurence, who works in the outpatients’ department, has spent more than three decades helping people navigate hospital visits, offering reassurance, guidance and a friendly smile to those who need it most.
His exceptional commitment was highlighted in a nomination letter from a member of the public sent to NHS chief executive Sir James Mackey.
It highlighted Laurence's warmth, kindness and dedication to make every patient feel valued including those with complex illnesses, mental health conditions, learning difficulties and physical disabilities.
The letter described him as someone who "always goes above and way beyond” and is highly respected by his fellow health professionals and wider patient communities of Stockton and Hartlepool.
The nomination went viral on social media with an outpouring amount of support from patients and residents, with many sharing their experiences of Laurence's kindness and compassion.
One patient described him as “an absolute gentleman, kind, caring and very helpful” while another said: “A wonderful man. He makes everyone feel special.”
Others praised his positivity and dedication, calling him “one in a million", “a fantastic asset” and “worthy of a British Empire Medal”.
Laurence said: “I feel humbled and honoured to have been invited to attend the King's Garden Party.
“I've always believed I was simply doing my job so to receive this recognition is very special.
“The greatest reward has always been helping patients and working alongside fantastic colleagues throughout my career.”
Tracey Anyinsah, centralised outpatient reception team lead at University Hospitals Tees, said: “Over his 35-year career, Laurence has become a well-known and highly respected member of the hospital team, recognised for taking time to support patients, particularly those who may be anxious, vulnerable or attending hospital during difficult periods in their lives.
“His invitation to the King's Garden Party is a fitting tribute to a career devoted to caring for others and making a difference to the lives of thousands of patients.”