University Hospitals Tees chief appeals to patients and loved ones to tell them how they can improve
Local NHS bosses are asking to people to tell them what they do well and how they could improve.
University Hospitals Tees is running the Caring Better Together to help shape the future of your local healthcare services.
The health group includes hospital sites in Middlesbrough, Stockton, Northallerton and Hartlepool as well as community sites across Teesside, North Yorkshire and County Durham.
The survey is open to anyone who has used any of its services and more than 1,000 responses have been received so far.
South Tees Hospitals chief executive Stacey Hunter said: “We want to hear from anyone who has had care under any of our services.
“What did we do well, what should we have done better, what one simple change could we make to improve things and what matters most to you when you need our help?
“We are also asking people to tell us more and share any ideas we could explore.
“We can already see from the feedback so far some themes developing, whether it’s about the real empathy, compassion and knowledge of our staff and excellent care we provide or the frustrations people have about parking, waiting times, services not linking up as they should or cancellation of appointments.
“This honesty will help us as we look to improve the experience patients have under the care of either of the two health trusts I lead under the University Hospitals Tees group.”
South Tees Hospitals was formed in 2024 when North Tees and Hartlepool NHS Foundation Trust and South Tees Hospitals NHS Foundation Trust came together to operate under one group model.
For more information about the survey visit www.southtees.nhs.uk/patients-visitors/patient-feedback/caring-better-together-survey/