Business as usual for GP surgeries as NHS continues to recover from cyber attack

The NHS has said doctors' surgeries will be open as normal tomorrow morning, but says many will still be working on bring their IT systems back online.

Sunday, 14th May 2017, 2:51 pm
Updated Tuesday, 16th May 2017, 1:17 pm
The NHS is one of tens of thousands of organisations and businesses affected by the software virus.

The health service in the North East has said it will continue to work on making sure its computer and clinical technology are working following the virus attack, which happened on Friday and has affected tens of thousands of organisations and businesses across 150 countries.

The NHS has said some practices will not yet have full access to patient records, prescriptions, appointment systems and in some cases telephone systems.

People have been urged to check their online security is up to date.

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District nurses working for North Tees and Hartlepool NHS Foundation Trust have found they cannot access the IT system they use.

Anyone who has had an appointment booked with the teams are asked to call (01429) 522277 to confirm the details.

Otherwise, patients have been asked to consider carefully if they need a GP appointment on Monday or Tuesday, and if it is something that can be delayed to a later date then to do so.People who have GP appointments should turn up as normal but has asked people to bear in mind their practice may not be able to access information required to meet all their needs, you might be asked to return at a later date and things might take longer than usual.Anyone who has booked an appointment using the GP online system may find the GP practice has not been able to update their appointment information.If an appointment is non-urgent, it says people may want to consider cancelling the appointment and rearranging at a later date.However, anyone who feels unwell can contact• Their GP or• Community pharmacist or • NHS 111People need an emergency supply of medication are asked to visit their community pharmacy where the pharmacy team will do all they can to help.Other NHS services in the region are running effective business continuity plans to ensure safe patient care at all times. NHS staff across the region have been working incredibly hard over the weekend to ensure IT systems which have been directly affected can be restored as safely and effectively as possible.Hospitals are working hard to return to normal services, however they are still likely to be very busy so please only use Accident and Emergency services and 999 only when there is a genuine emergency. Mental health services across the regional are operating largely as usual.What you can do to help:The public are being advised to expect a busy week for all NHS services in the region and to support the NHS in the following ways:Please think carefully if you feel you need to book a GP appointment and consider if it can be delayed to later in the week.Please continue to keep A&E and emergency 999 service free for those with serious or life threatening needs.For all NHS appointments including GPs and hospital services please bring with you any medications, letters or paperwork you already have. If you already have a GP appointment, please attend as usual and please bear in mind that your practice may not be able to access information required to meet all of your needs and you might be asked to return at a later date.If you feel unwell then contact• Your GP or• Community Pharmacist or• NHS 111For advice and treatment:Local pharmacies are open, and pharmacists are experts in the diagnosis and treatment of common illness and injury and can provide help, advice and treatment.The NHS 111 service can offer help and advice.

People have been urged to check their online security is up to date.