How Hartlepool's GP surgeries rate for making an appointment, according to their patients

Patients of GP surgeries were asked a series of questions on behalf of the NHS in March 2018 about how they rated the surgery where they were registered.

By Debra Fox
Monday, 28 January, 2019, 11:49
Making a GP appointment

One category in the national GP Patient Survey was devoted to the experience of making an appointment. Here is how Hartlepool's GP practices were rated in terms of appointment satisfaction, where a patient is happy with the appointment they were offered, and the overall experience of making an appointment, where patients say the experience of making an appointment is good. The national average for appointment satisfaction is 74 per cent, and 69 per cent for the overall experience of making an appointment.

89 per cent of patients were satisfied with the type of appointment they were offered at this surgery in West View Road. 81 per cent said the overall experience of making an appointment was good.
85 per cent of patients were satisfied with the appointment offered at this surgery in Surgery Lane, and 77 per cent said their overall experience of making an appointment was good.
91 per cent of patients said they were satisfied with the appointment offered at this surgery in Grove Street, Hartlepool, while 87 per cent said their overall experience of making an appointment was good.
68 per cent of patients said they were satisfied with the type of appointment offered at this surgery in Wynyard Road, Hartlepool. 62 per cent described the overall experience as good.
61 per cent of patients said they were satisfied with the appointment offered at this surgery in Park Road, Hartlepool, and 54 per cent described the overall experience as good.

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63 per cent of patients said they were satisfied with the type of appointment offered at this surgery in Kendal Road, Hartlepool, while 55 per cent described the verall experience of making an appointment as good.
80 per cent of patients were satisfied with the type of appointment offered at this surgery in Victoria Road, Hartlepool, while 68 per cent described the overall experience of making an appointment as good.
61 per cent of patients at this surgery in Park Road, Hartlepool, were satisfied with the type of appointment offered, while 45 per cent described the overall experience of making an appointment as good.
82 per cent of patients at this practice in Station Lane, Seaton Carew, were satisfied with the type of appointment offered, and 84 per cent described the overall experience of making an appointment as good.
87 per cent of patients at this surgery in Victoria Road, Hartlepool, said they were satisfied with the type of appointment offered, and 92 per cent said the overall experience of making an appointment was good.
75 per cent of patients at this surgery in Park Road, Hartlepool, were satisfied with the type of appointment offered, and 76 per cent described the overall experience of making an appointment as good.