Hartlepool United issue statement following streaming issues against Boreham Wood and offer refunds and discounts ahead of King's Lynn Town match

With supporters currently not allowed to attend matches at Victoria Park this season, Pools, like many clubs, have been offering a pay per view live stream service for all home matches.

But so far the club have experienced several technical issues with its service and Saturday’s defeat against Boreham Wood saw the club subject to a barrage of criticism on social media.

In response, Pools have issued a statement recognising the issue and confirming that refunds will be issued to those who purchased a £10 pay per view pass for the match.

Season ticket holders, who get streaming access to all home matches, will receive a benefits package which will be finalised shortly.

Pools explained the issues experienced on Saturday were as a result of a failure of ‘a piece of equipment which allows for internet connection in the media and press area of the ground’ shortly before kick-off.

The statement read: “The club would like to make it clear that this was not an issue with the streaming service provider or the streaming set-up itself, but due to the failure of a piece of equipment which had been in place prior to this season providing internet connection to the press and media area.

“We would like to apologise for the inconvenience caused, and will be automatically refunding all fans who purchased a ‘Pay Per View’ pass for the game.

"We will action this immediately, but please note it may take up to five working days for the funds to go into your account.

"For season ticket holders, we will take this into consideration when finalising the full package of benefits to be awarded due to not being able to attend games at Victoria Park – which we will be announcing shortly.

“Furthermore, we have now resolved the issue with the equipment and as an additional one off measure to further compensate we will be reducing the cost of the live match stream of [Tuesday] night’s game against Kings Lynn Town to £7.50.”

Fans can stream the match for £7.50 via the like below:

https://streaming.insightfour.com/stream/Z0ovMDRR

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