Hartlepool care home put residents' needs and rights 'at heart of everything' says Care Quality Commission after inspection

Hope House has been rated as Good by the Care Quality Commission saying staff place people’s wishes, needs and rights “at the heart of everything” they did.

Run by company Cygnet Health Care, it provides accommodation and support to up to 11 adults living with a learning disability and other additional needs.

Inspectors carried out the unannounced inspection earlier this year. Cygnet said the CQC’s findings reflects a commitment to improvement since the previous inspection in November 2020, when Hope House was found to require improvements.

The new report praised the “passionate” care by staff, stating: “People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

“Staff promoted equality and diversity in their support for people. The service had enough appropriately skilled staff to meet people's needs and keep them safe.

"Where people had support, this was flexible, generally available when they needed it and to the level they needed.”

The CQC said the home’s providers completed an action plan after the last inspection and found improvements had been made.

It was rated ‘good’ in all five key areas under the headings Safe, Effective, Caring, Responsive and Well Led.

The report added: “Staff placed people's wishes, needs and rights at the heart of everything they did.

"Staff were aware of and working to best practice guidance for supporting people with a learning disability and/or autistic people. "

Home manager Jamie Speight said: “I am so proud of the team here at Hope House for achieving this fantastic rating.

"The staff work incredibly hard to make a difference each day to those we support through our service and I am very proud that their commitment and dedication to provide the highest standards of care has been recognised by the CQC.

"I would like to extend my thanks to all of the staff at Hope House for their efforts in helping us achieve this outcome.

“We always strive to put the needs of our service users first and myself and the team do all we can to promote a positive, supportive and happy environment here at Hope House.”